Eco-Friendly Shipping Policy
We do our best to fulfil orders within 1 business day and get them on their way. In the rare case that delivery dates are extended, it's on the banner at the top of the website, and supersedes the estimated delivery dates.
PLEASE BE SURE TO CHECK your postal address before completing the order as we send out on the same day and cannot refund for an incomplete/wrong address.
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UK, Jersey, Guernsey, Isle of Man
FREE Standard Shipping (Royal Mail 2nd class): 1 or 2 sets are sent using Royal Mail 2nd class post without tracking, and customers have the option to choose Tracked 48 instead. ROYAL MAIL NOW DELIVERS 2ND CLASS ONLY 2 OR 3 TIMES PER WEEK.
Orders of 3 or more sets? We automatically pay for your Tracked 48 upgrade!
Royal Mail's Tracked 48 service "aims to deliver in 2-3 business days" (from when it reaches their system). IT IS NOT A GUARANTEED DELIVERY DATE.
European Union and Norway: NO customs duties or taxes on orders under €150 & NOK3,000 and NO Tariffs
Shipping with your national postal service
OR
Choose a Fully Tracked Shipping method with UPS, DHL, FedEx, DPD or your national postal service at checkout
US Orders : NO customs duties or taxes and NO Tariffs to pay
We pay all tariffs and duty owed to US Customs before we ship to you Delivered Duty Paid (DDP). There will be no extra tariffs, duties or fees payable on delivery.
USPS®: FREE Tracked shipping on all US orders, delivered by the US Postal Service
OR
Choose from UPS, DHL, FedEx, DPD at checkout.
Canada, Australia and New Zealand. NO Tariffs
Fully Tracked Shipping with your national postal service.
OR
Choose Fully Tracked Shipping with UPS, DHL, FedEx, DPD at checkout.
🌎🌍🌏Rest of the world
Fully Tracked Shipping with your national postal service
OR
Choose Fully Tracked Shipping: with UPS, DHL, FedEx, DPD at checkout.
Delays on Untracked Shipping orders
Where a customer chooses to have their order sent with untracked shipping, we do not know where in the postal system it is, or when it will arrive. We strongly urge customers to choose one of the tracked shipping options available.
Orders that don't arrive after 2-3 weeks
In the rare care that an order fails to arrive after two weeks in the UK (3 weeks outside the UK), and the postal address is verified as complete and correct, we can provide a refund.
Undelivered orders due to incorrect address
It is the customer's responsibility to ensure that the address on the order is complete and correct. The confirmation email sent immediately after the order is made asks the customer to double-check the address right away, because we cannot refund orders that were not delivered to an incorrect address.
If the order is eventually returned to us by the postal system as undeliverable, then we will refund the customer for the cost of the order, less the cost of the postage we paid to send it.
Undelivered orders because the customer is not home/premises closed/customer fails to collect, reschedule or redirect delivery
It is the customer's responsibility to have their order sent to an appropriate address and, in the case where delivery was attempted but unable to be completed, it is the customer's responsibility to contact the delivery company to arrange for the parcel to be delivered. Please contact us and we will be happy to give you any information that we have about your delivery so that you can do this.
If the order is eventually returned to us by the postal system as undeliverable, then we will refund the customer for the cost of the order, less the cost of the postage we paid to send it.
Import Rules
It is the customer's responsibility to know their country's import rules. Refunds are not possible where an order is held in Customs due to non-compliance.
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